This Return Policy applies to memberships and shipments under the Riley & Co. Community Dog Treat Program, provided by Spiratos Global LLC (“Riley & Co.”).

Damaged, Defective, Incorrect, or Missing Orders

If any shipment arrives damaged, defective, or incorrect, or is not received, contact us and we will make it right promptly through replacement, account credit, or refund, as appropriate. There is no charge for replacement shipments in these cases. Because our treats are a pet food product, we do not accept returns of treats for reuse or resale; when a replacement or refund is issued, we may ask for photos or ask that the affected product be discarded.

Displays

If a display stand or acrylic treat bin cracks, breaks, or goes missing, we will replace it free of charge. Display stands and bins are provided for use during an active membership or trial.

Membership Fees and Cancellation

Membership fees are generally non-refundable once a billing period has begun. Institutions may cancel their membership at any time, with no cancellation fee; cancellation takes effect at the end of the then-current paid billing period, and the membership will not renew for another billing period.

Complimentary 30-day trials require no payment method and incur no charge, so there is nothing to refund or cancel if an Institution chooses not to continue after a trial.

How to Reach Us

Contact us and you’ll speak directly with a member of our team in Charleston, South Carolina — not an automated system.

Contact

Riley & Co. Dog Treats · Spiratos Global LLC

9 Penn Avenue, Charleston, SC 29407

Email: anthony@rileytreats.com · Phone: (843) 212-0439